Cheap Burnaby Hotels - When a hotel guest reserves a room, they are usually guaranteed that there will be an available room, even if the patron arrives late to the hotel. This type of guarantee is known as a "guaranteed-no-show". It is an understanding with the hotel and client that the hotel would be fully reserved until the customer arrives. In this specific arrangement, the hotel reserves the room and the client's credit card would be charged whether they stay in the room or not.
The hotel might decide to sell the room to several visitors with the room guarantee policy. If the hotel does in fact sell the room and the visitor shows up, the hotel should cover the expenses of another room. If the hotel is fully booked the time this happens, they will try to accommodate guests by relocating them to a comparable hotel nearby.
Over the past ten years, the hotel industry has expanded the features of the hotel guarantee. Several hotel chains for example provide a room type or room preference guarantee. This type of guarantee ensures that the customer would receive a certain standard of room with particular amenities. Several examples consist of: kind of beds, floor preference, special features such as Jacuzzi tubs and smoking preference.
There are literally thousands of brands and hotel chains in the hotel business. The hotel guarantee process is normally employed by bigger chains. They want to give better customer service and gain a competitive advantage. The more the hotel can guarantee, the more likely a client would try that brand.
There are numerous ways to make hotel reservations. Like for example, booking and checking online making use of web sites, calling customer service centers and even using travel agencies could help with bookings. It is common now for numerous hotels to offer a best-available-rate guarantee. This is a hotel guarantee that ensures that the quoted rate is the best available rate for the customer. As hotel rates normally fluctuate throughout the day, the best guarantee is based on a certain date and time.
There is now a satisfaction guarantee offered by lots of hotels. This is a broad-based guarantee which covers various aspects of the overall guest experience. Like for example, the 100% satisfaction guarantee is commonly based upon client service, the overall hotel surroundings, and quality of the room. If the customer is not absolutely pleased, they are given back the cost of their whole stay. The main competitive benefit in the hotel business is client service. One of the first hotel chains to provide a satisfaction hotel guarantee was the Hampton Inn Hotels chain. For over 10 years they have operated this policy. Since that time, several other chains offer their clients the satisfaction program.
Click to Download the pdf